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Returns Policy

At Horsewyse we take our obligations under the Consumer Guarantees and Fair Trading Act seriously.

If a product is faulty we will replace the item or refund the purchase price. Some items are covered by a guarantee, which may necessitate the product being returned under the terms of the guarantee.

We understand the difficulty of purchasing for different shaped and sized equines, and if your purchase doesn't meet your expectations please contact us to discuss an alternative. 

We are not obliged to issue refunds if you change your mind about a purchase, however in certain circumstances we will exercise our discretion. 

Any items custom made or altered are non-returnable, except if faulty.

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